Please review the Welcome China Program requirements for your business below.
Attractions:
Attractions must meet any 2 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:
- Clear signage or international symbols– i.e. smoking areas, elevator, etc.
- Chinese language map/materials/subtitles
- Chinese language content on website
- Chinese language tour options
- Mandarin speaking staff, clearly identifiable
- Visitor-facing staff trained in Chinese culture and etiquette
- Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
- Booking available in Chinese or through a Chinese OTA
- Accept a form of Chinese payment – WeChat pay, Alipay or UnionPay
- Active Chinese social media accounts (WeChat, Weibo, etc.)
- Chinese food/drink options (if applicable)
Hotels:
Hotels must meet any 2 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:
- Clear signage or international symbols– i.e. smoking areas, elevator, etc.
- Chinese language map/materials/subtitles
- Chinese language content on website
- Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
- Smoking areas/rooms with clear signage
- Inclusive room rates (breakfast, tax, Wi-Fi, etc.)
- Chinese language reservation capability or the ability to book through a Chinese OTA
- Accept a form of Chinese payment – WeChat pay, Alipay or UnionPay
- RMB exchange services
- Mandarin speaking staff, clearly identifiable
- Visitor-facing staff trained in Chinese culture and etiquette
- Provide hot water/Chinese tea in guest rooms
- Provide robes and slippers in room
- Provide free bottles of water in rooms
- Provide international adaptors
- Chinese language TV channels/newspaper
- Chinese breakfast and/or room service options
- Chinese social media accounts (WeChat, Weibo, etc.)
Restaurants:
Restaurants must meet any 2 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:
- Mandarin speaking staff, clearly identifiable
- Visitor-facing staff trained in Chinese culture and etiquette
- Offer hot water to Chinese clients, as well as beverages without ice
- Chinese language menu OR a menu with photos of the food
- Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
- Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
- Give a receipt with suggested gratuity
- Chinese language content on website
Retailers:
Retailers must meet any 2 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:
- Clear signage or international symbols– i.e. smoking areas, elevator, etc.
- Chinese language map/materials
- Chinese language content on website
- Mandarin speaking staff, clearly identifiable
- Visitor-facing staff trained in Chinese culture and etiquette
- Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
- Chinese food/drink options (if applicable)
- Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
- Chinese social media accounts (WeChat, Weibo, etc.)
Sightseeing & Transportation:
Sightseeing and transportation companies must meet any 2 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:
- Chinese language materials (brochures, map, website, subtitles)
- Chinese language tour options (audio or in-person)
- Mandarin speaking staff, clearly identifiable
- Visitor-facing staff trained in Chinese culture and etiquette
- Booking available in Chinese or through a Chinese OTAs
- Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
- Tip expectations clearly indicated in pricing
- Chinese social media accounts (WeChat, Weibo, etc.)
Questions about program requirements or registration? Email us at welcomechina@washington.org.